Hosting Performance Degradation - Server s1122.usc1.mysecurecloudhost.com

We would like to give the update that all network and services are stable. 
If you have any questions or need any assistance with your services, please reach out to us.

We would like to thank you for your patience during this time.

After a careful monitoring period, we have re-implemented the fix and are seeing traffic levels return to normal. Please keep an eye on your contact-email if action is required. We appreciate your patience through this issue, if you haven questions please don't hesitate to contact us.

We've now resolved the incident. Thanks for your patience.

Our system engineers applied a fix by assigning new IPs and all services should be functioning as normal.

For clients using our name servers: No action is required

For clients using external name servers: They need to manually update their records. They can find their new IP in cPanel => Shared IP Address.

If you are still experiencing any difficulties, please contact us for assistance.

We are experiencing some higher than normal traffic to our infrastructure, causing slight disruptions.

Due to this, customers who have hosting and website services might be experiencing intermittent issues.

Our infrastructure team are investigating and works are underway.