We would like to give the update that all network and servers loads are at normal levels and services are stable. If you have any questions or need any further assistance with your services, please reach out to us at mochahost.com/support
Our system engineers applied a fix by assigning new IPs, and all services should be functioning as normal.
For clients using our name servers: No action is required
For clients using external name servers: They need to manually update their records. They can find their new IP in cPanel => Shared IP Address.
If you are still experiencing any difficulties, please contact us for assistance.
We are currently experiencing higher than normal traffic across parts of our infrastructure, which may be causing intermittent issues for some customers using hosting and website services.
Our infrastructure team is actively investigating the issue and working to mitigate any impact. We will continue to monitor the situation closely and provide further updates as they become available.
We appreciate your patience and understanding.